Operational Excellence Coordinator (Data, Quality & Change)

• A Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
• Good Remuneration: Receive a salary that aligns to your skills and impact.
• Flexible Working Arrangements: We support work-life balance with flexible working options.
• Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
• Strong Employee Benefits: Enjoy 22 days of holiday (+closed for 3 additional days over Christmas), + Good Friday and 1 annual Me day as well as access to an Employee Assistance Programme, and more, ensuring you feel valued and supported.
• An Inclusive Culture: Be part of an organisation that values diversity and Inclusion, recognised with a Silver Award from Investors for Diversity with a number of active employee resource groups.

• Position: Operational Excellence Coordinator
• Reporting to: Operational Excellence Manager
• Location:159 -161 Sheriff Street Upper, Dublin 1 & Hybrid
• Contract: Specific Purpose
• Salary: €45,830 - €63,017 per annum DOE

1. Quality Assurance 
2. Change and Project Management
3. Policy and Procedure
4. Learning and Development  
5. Data and Reporting:

• Support the Operational Excellence Manager in the delivery and monitoring of Clúid’s Operations-wide quality framework, standards, and specifications.
• Support the development of quality performance recording mechanisms across Operations and conduct regular reviews to ensure the wider Department needs are being met. 

• Lead and manage specific projects as required to provide expertise to ensure that business improvement and transformation projects are delivered on time, on budget and to a high quality. 
• Collaborate with the IT Department and any other relevant internal or external stakeholders on the planning and delivery of new systems

• Work across Operations to develop and maintain a cohesive set of policies, procedures and guidance notes that reflect the organisation's needs and practices, including maintenance of the Departments policy, procedure, and guidance document register.
• Complete reviews of business standards, policies, procedures, and processes to evaluate their effectiveness, creating detailed reports setting out findings and recommendations.
• Remain aware of current trends and legislation relevant to housing and property services policy and delivery. 

• Facilitate training across operational teams to reduce quality problems and increase understanding of quality goals. 
• Support the development and take a lead role in the delivery of tailored staff training to all operational teams.
• Deliver regular CPD sessions at meetings, feeding back internal and external learning and development and changes to policy and procedure.

• Work with and support staff to improve data and reporting mechanisms, to enhance operations; understand our resident’s needs; fulfil our regulatory requirements; and demonstrate the value of Clúid’s work
• Co-ordinate and prepare all Operations Department standard internal and external regulatory reporting requirements.
• Strive to continually improve data management and quality, utilising data and analysis to support effective decision-making within the Department. 

• Excellent communication skills –verbal and written, report writing, presentation 
• Ability to demonstrate good listening skills 
• Specialist role related knowledge 
• Willingness to learn 
• Excellent organisational and time management skills 
• Ability to multitask 
• Influencing and negotiation skills 
• Proficient in IT systems, especially Excel and experience of using different IT packages e.g. Management Information and CRM systems

Essential skills 

• Strong analytical skills, with the ability to check data accuracy, identify trends and translate findings into clear reports and practical recommendations.
• Proficiency in Excel, including using formulas, filtering data and preparing summaries to support operational reporting.
• Clear written and verbal communication, including drafting reports, procedures and guidance and presenting information to different audiences.
• Strong planning and coordination skills, with the ability to prioritise competing tasks, track actions and take ownership of delivery against agreed deadlines.
• Ability to review processes, identify gaps and support practical improvements to service quality and efficiency.
• Effective listening, relationship-building and influencing skills to work collaboratively across teams and support changes to working practices.
• Ability to explain processes clearly and support colleagues through training, guidance and shared learning.
• Strong attention to detail when maintaining records, checking reports and documenting policies and procedures.

Desirable skills 

• Advanced Excel or data visualisation skills, including creating dashboards or using tools such as Power BI.
• Ability to map processes and apply structured continuous improvement techniques to identify inefficiencies and improve ways of working.
• Skills in project planning and change coordination, including tracking risks, dependencies and progress against milestones.
• Ability to develop training materials and facilitate workshops for colleagues with different levels of knowledge.
• Ability to support system testing, document issues and help colleagues adopt new systems and reporting tools.
• Ability to interpret housing-related standards and requirements and translate them into practical procedures, quality checks and reporting.