- Service Delivery
- Training
- Health & Safety
- Corporate Responsibilities
- General
The Carpenter will carry out and assist with all trade related tasks as a Carpenter working as (but not restricted to) part of a customer focused responsive repairs team. Clúid Housing is a forward-thinking organisation, ensuring that its properties are repaired, adapted and refurbished to a high standard.
You will also be responsible for ensuring continuous delivery of our purpose “right repair, right time, first time” and Scope of Services which details our repair obligations.
Service Delivery - Responsible for ensuring all repairs are completed in accordance with our Purpose “right repair, right time, first time” by delivering an efficient in-house repairs service ranging from responsive repairs, voids, subcontracting and out of hours repairs.
- To assess and carry out (but not restricted to) responsive repairs effectively & efficiently maintaining our “right repair, right time, first time” approach to our customers.
- Responsible for (but not restricted to) the effective delivery of Carpentry works within void, responsive repairs and planned services.
- You will ensure that the work is undertaken in a timely manner, whilst maintaining a high standard of workmanship.
- You will manage customer enquiries, responding in a professional manner coordinating with our Operations Centre.
- Provide out of hours support on a rota-based system.
- To ensure that debriefs are provided to the Resource Planner for all jobs.
- To be available to receive and respond to all job allocations.
- To report and confirm job details and estimated time on location to the Resource Planner to enable appropriate job scheduling.
- Work on own initiative to ensure that all repairs are carried out efficiently to ensure the right level of customer satisfaction is achieved.
- Ability to work flexible hours is essential to meet the business needs and demand.
- Take responsibility for all transport, equipment or mobile phone devices which may be issued by Clúid Housing and ensure that they are kept in excellent condition and secure at all times.
- Take personal responsibility for the understanding and application of the Clúid way by working as instructed by the Field Supervisor who will measure both individual and team objectives.
Training - From time to time if requested, to act as a mentor to trainees within the organisation and encourage a learning environment.
- To undertake any other duties as required by Clúid Housing from time to time, if these duties are of a greater level of responsibility or skill than those required in the post, then full training and appropriate supervision will be provided.
Health & Safety - To take personal responsibility for your own health, safety and welfare and that of colleagues in the workplace and ensure a clean, secure and safe working environment.
Corporate Responsibilities - Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
- Adhere to all Clúid policies and procedures at all times
- To exercise discretion at all times
- To fulfil all care and high standards regarding both Clúid’s and your own health and safety obligations
