Residential Facilities Officer

At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy: 

• Dynamic Working Environment:Thrive in a supportive, innovative, and collaborative workspace.
• Flexible Working Arrangements:We support work-life balance with flexible working options with Hybrid working options.
• Comprehensive Training and Development Opportunities:Grow professionally with our continuous learning opportunities.
• Employee Benefits:25 days annual leave +3 additional days over Christmas and Good Friday (bring you up to 29 days and additional days with length of service), 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.
• Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Gold Award from Investors for Diversity.

About Us
 
Clúid is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.

• Position: Residential Facilities Officer
• Reporting to: Estates Services Manager
• Location: Dublin (Hybrid)
• Contract type: Permanent
• Salary: €43,778 - €48,070

 
 
Clúid is one of Ireland’s largest approved housing bodies. We provide social, cost rental and affordable homes and services in communities across the country. Our word matters: when we say we will do something, people should be able to trust that we will follow through. Our purpose is to provide good-quality homes and services that help residents put down roots, build community and feel part of a more inclusive Ireland. We are committed to resident-focused services, equality, inclusion, sustainability, strong governance and steady improvement over the long term. 
 
The Residential Facilities Officer is responsible for ensuring that apartment buildings, communal areas, and external grounds are safe, clean, secure, compliant, and well-maintained for residents, visitors, and stakeholders. The postholder will provide a visible on-site presence, carry out inspections, coordinate maintenance activities, support residents, monitor contractors, and ensure that building services operate efficiently and in accordance with organisational standards and statutory requirements.  
 
The role requires excellent communication, organisational skills, and a proactive approach to maintaining high standards across all managed developments.  
The duties outlined below are representative of the role and are not exhaustive. Additional duties of a similar nature may be assigned in line with business requirements.

Cleaning and Estate Presentation 

• Ensure communal areas, including entrances, lobbies, stairwells, lifts, corridors, bin stores, and shared facilities, are maintained to a high standard and in accordance with service level agreements (SLAs). 
• Carry out routine inspections to identify cleanliness issues and ensure corrective action is taken promptly. 
• Monitor waste disposal and recycling areas, ensuring they remain clean, safe, and compliant. 
• Address minor hygiene concerns and report pest infestations for specialist treatment. 
• Respond to emergency cleaning requirements where appropriate. 
• Liaise with residents regarding recurring cleanliness or environmental issues.

 
Maintenance and Repairs 

• Conduct routine inspections of apartment blocks, communal facilities, grounds, car parks, lifts, plant rooms, and associated infrastructure. 
• Carry out pre- and post-inspections of maintenance and repair works. 
• Undertake minor non-technical repairs, including: 
• Replacing light bulbs and lamps 
• Tightening fixtures and fittings 
• Minor adjustments to doors and locks 
• Unblocking minor drainage issues 
• Replacing signage where required 
• Identify and report repair requirements through the appropriate maintenance reporting systems. 
• Monitor communal lighting, heating, ventilation, and other building services. 
• Ensure defects are reported promptly and tracked through to completion. 
• Assist in coordinating planned preventative maintenance (PPM) activities. 

 
Building Systems Management 

• Monitor and manage Building Management Systems (BMS) where applicable. 
• Operate and test generators in accordance with maintenance schedules and record fuel levels and test results. 
• Conduct weekly sprinkler system inspections and maintain accurate records. 
• Monitor lift performance and report faults immediately. 
• Carry out routine plant room inspections and escalate issues as required. 
• Assist with utility meter readings and monitoring of communal energy usage where applicable. 

 
Safety, Security and Compliance 

• Ensure all access points, doors, gates, barriers, and entry systems are secure and functioning correctly. 
• Conduct routine inspections of: 
• Fire alarm systems 
• Emergency lighting 
• Fire extinguishers 
• Fire doors 
• Escape routes and emergency exits 
• Report and record incidents of anti-social behaviour, vandalism, trespass, or security breaches. 
• Manage and administer resident access fobs, keys, and access control systems. 
• Maintain key safes, riser keys, and emergency access arrangements. 
• Review CCTV footage where authorised and liaise with relevant parties when incidents occur. 
• Support emergency response procedures and attend incidents as required. 
• Ensure compliance with fire safety legislation, health and safety requirements, and company policies. 
• Ensure Car park Management rules are adhered to and action if necessary.

 
 
Grounds and External Areas 

• Monitor grounds maintenance contractors to ensure work is completed to agreed standards. 
• Ensure gardens, courtyards, pathways, parking areas, and communal outdoor spaces are maintained safely and attractively. 
• Remove litter and identify environmental hazards. 
• Arrange or undertake seasonal tasks including snow and ice clearance where required. 
• Inspect play areas, street furniture, fencing, and external equipment for safety and condition. 
• Assist with minor horticultural duties when appropriate. 

 
Resident and Customer Services 

• Act as a visible and approachable point of contact for residents. 
• Respond professionally to resident queries relating to communal facilities and maintenance issues. 
• Escalate resident concerns through the appropriate channels. 
• Support resident engagement initiatives and estate inspections. 
• Assist vulnerable residents where appropriate by directing them to relevant support services. 

 
Contractor Management 

• Liaise with contractors, consultants, inspectors, and service providers. 
• Monitor contractor attendance on site and report any concerns to the Estate Services Regional Supervisor. 
• Ensure contractors operate safely and in accordance with permit-to-work requirements where applicable. 
• Verify completion of works and report any defects or concerns. 
• Provide operational feedback on contractor performance to support contract management.

 
Administration and Reporting 

• Maintain accurate records of: 
• Inspections 
• Maintenance activities 
• Fire safety checks 
• Sprinkler and generator tests 
• Contractor visits 
• Incidents and accidents 
• Complete reports and documentation within required timescales. 
• Monitor and update maintenance management systems. 

Health, Safety and Compliance 

• Work in accordance with all Health and Safety legislation, policies, and procedures. 
• Use equipment, tools, and personal protective equipment (PPE) correctly. 
• Participate in fire drills, emergency exercises, and mandatory training. 
• Undertake risk assessments where required. 
• Promote a positive health and safety culture across all developments. 
• Ensure compliance with relevant residential property regulations and building safety requirements.

 
Corporate Responsibilities 

• Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
• Adhere to all Clúid policies and procedures at all times
• To exercise discretion at all times
• Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements

Desirable: 

• IOSH Working Safely or equivalent. 
• Fire Safety Awareness training. 
• Manual Handling certification. 
• Experience with BMS, CCTV, access control systems, and residential apartment developments. 
• Knowledge of contractor management and compliance monitoring.

 
 
Join Us 
At Clúid Housing, you're more than just an employee; you're part of a mission to create lasting social change. If you're ready to contribute to our vision of thriving communities, apply FThe closing date is Friday 27th November, and let's make a difference together.